Privacy Policy

To provide our services effectively, we collect the following categories of data:

Identity and Contact Data: Includes your name, date of birth, gender, email address, and residential address.

Usage Data: Information about how you use our website, products, and services, including time spent on pages and navigation paths.

Device and Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting, and operating system.

Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

Support Communications: Records of correspondence when you contact our customer support team.

We process your personal data based on the following legal grounds:

Contractual Necessity: To perform the contract we are about to enter into or have entered into with you.

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Consent: Where you have given us clear consent to process your data for a specific purpose.

Legal Obligation: Where we need to comply with a legal or regulatory obligation in the United Kingdom.

We use the collected information for the following purposes:

Account Management: To register you as a new customer and manage your account.

Security and Fraud Prevention: To protect our platform and your account from unauthorized access and fraudulent activities.

Analytics and Improvements: To use data analytics to improve our website, services, and user experiences.

Customer Support: To provide assistance and resolve any issues you may encounter.

Marketing: To provide you with information about our services, subject to your marketing preferences.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, data is kept for the duration of your account's activity and for a standard period thereafter as required by UK law.

We may share your personal data with:

Internal teams responsible for service delivery and security.

Third-party service providers who provide IT, system administration, and payment processing services.

Professional advisers including lawyers, bankers, and auditors.

Regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.

While our primary operations are within the UK and EEA, some of our service providers may be located outside these regions. If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring relevant safeguards are in place, such as standard contractual clauses.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and third parties who have a business need to know. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Under UK data protection laws, you have rights including:

Access: The right to ask us for copies of your personal information.

Correction: The right to ask us to rectify information you think is inaccurate.

Deletion: The right to ask us to erase your personal information in certain circumstances.

Objection: The right to object to the processing of your personal data.

Portability: The right to ask that we transfer the information you gave us to another organization.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Email: [email protected]

Address: 124 City Road, London, EC1V 2NX, United Kingdom

We keep our Privacy Policy under regular review. This version was last updated to ensure compliance with current UK standards. We will notify users of significant changes through our website or via direct communication.